Helen G. T.
East Hartford, CT
2/18/11

Attn:  Owners of Alfano’s Torrington Hyundai

Greetings,

I am writing to say what a totally pleasant experience it was doing business there last week.
My Sales pro, Kit, was so very friendly, informative, and upbeat.  As for Geoff, he was the first F&I guy that didn’t make me nervous!
Thank you for having such a competent, congenial people in your employ.

Very Sincerely,
Helen G. T.

Father Timothy O.
Immaculate Conception Church
New Hartford, CT

Dear Mr. Mendela:

            Yesterday, I signed a three year lease agreement on a 2010 Santa Fe.  I wanted to write and tell you how great it has been to interact with your employees at Alfano’s Torrington Hyundai.  Everyone was so terrific, that it has been the most enjoyable “getting a new car” experience that I have ever had.  I have to single out Kit Nanthavongsak for his exceptional work in finding the vehicle that met all of my requirements and needs.  He could not have done better.  He left me a very satisfied customer.  I will not hesitate to send other people your way.

Congratulations on surrounding yourself with such good people.

I want to wish you continued success in all of your work,

Sincerely,
(Father) Timothy O.

Fred and Sally P.
Winsted, CT

Hi Kit,

Thank you for the nice letter.  We are loving our car.  We would like to thank you for making it happen for us~

You and everyone else at Alfano’s Torrington Hyundai are very professional, kind and willing to help.  We felt very comfortable and very welcomed…. We are very happy that we chose your dealership….

Again Thank You,
Fred & Sally P.

George and Susan B.
Canton, CT

Dear Dexter,

We had a ball and frankly, have never enjoyed buying a car so much in our lives!

We can not Thank you enough for all your help and assistance.  Throughout the process from start to finish we were most impressed with your professionalism and expertise in handling details.  The laughs we shared along the way were “frosting on the cake”

We are pleased with our new vehicle and extremely satisfied with the excellence of service at Torrington Hyundai.

Many, many thanks….

Sincerely,
George, Susan and Grant B.

Dan G.
Burlington, CT

I just wanted to let you know how impressed I was with your dealership.  I have own dozens of cars and have been to several dealerships before I arrived at yours on 8/29/11.  Kit was unbelievable in his knowledge of the cars as well as his presentations.  His sense of humor was perfect and I bought a car because of him alone.  The managers were fantastic and the finance department was quick and smooth.  You have earned a lifetime customer for both service and for future car purchases.  In my occupation, I meet dozens of people daily and I definitely be giving out your dealership name to everyone especially Kit’s name.  Thank you.  No need to contact me.  It is just rare that anyone impresses me anymore but Kit and Geoff did.

Dan G.

Henry K.
Riverton, CT

Dear Mr. Alfano:

I wanted to write you to let you know how happy I am with your service department.  I always receive great service for my car, but on one occasion John Bara and the rest of the staff went above and beyond.  At the beginning of July, a couple of days before we were to leave on a family road trip, I noticed an unusual sound.  I contacted the service department and spoke with John and was told to bring the car in the next morning at which point a technician and I test drove it.  The problem was identified and repaired in the same day, and we were able to leave on our scheduled trip the next morning.  I just wanted to let you know that I think they did a great job.

Sincerely,

Henry K.

Mary O.
Torrington, CT

Dear Mr. Alfano,

            Recently my husband and I started looking for a vehicle, and we visited the Hyundai Dealership in Torrington.  I must admit that I dreaded the idea of having to go through the process of purchasing a car because of previous experiences with car dealerships.  However I feel compelled to write to you concerning an employee, Mr. David (Dexter) Gregg.
            From the moment I met Dex, I was very impressed with his knowledge of the vehicles as well as his honesty.  He met with my husband and me on a number of occasions and treated us with the utmost courtesy and respect.  He was not a typical salesman who was out to get the sale, but he genuinely compared the cars and advised us as to which one would be good for our purposes.  I am happy to say we purchased a 2005 Santa Fe.
            Dex should be commended for being such an outstanding salesperson.  He truly cares for his customers and goes that extra mile to please them.  He is certainly an asset to your business, and I will definitely recommend Torrington Hyundai to my friends.
Thank you for having such a wonderful employee.

Sincerely,
Mary O.