Why Choose Torrington Hyundai for Service?

With so many choices for service on your automobile, you may find your self asking: "Why should I go to the dealership when I can just go to ABC Fast Lube?" I thought for our new website, I'd address this often asked question.

The reality is, you likely have far more choices than you realize. Nowadays, there are specialty stores that have branched out into the vehicle service market. For instance, what you may recognize as the local "tire only" retailer likely will perform routine maintenance. There seems to be some type of quick lube in every town and of course the mass merchandisers often have a vehicle maintenance center incorporated into their facilities so that you can have your routine maintenance performed while you grocery shop.

In speaking with our customers, I find that they all understand the importance of the dealership when it comes to warranty repairs or even for non-warranty, higher technical repairs, but many don't consider the dealership for maintenance items based on their perception of pricing. To all of us, our perception is our reality. But more and more I find that perception is just that...perception. Here's a few hard facts on dealership pricing:

There is actually very little difference between the non-dealership service providers and the dealerships when it comes to pricing of maintenance items. In shopping our dealership's 10 most often performed maintenance items, it turned out that the dealership was competitive or below the market average in all 10 occurrences! When it comes to repairs of a higher technical nature, the dealership is almost always the least expensive place to have the repair performed. "How could this be?" you may ask. Well, it's actually quite simple. Most dealerships are staffed with highly trained technicians. These technicians are using proprietary hardware and software that the aftermarket shops are simply not able to access. The result is the fixed-first visit percentage is often dramatically higher at the dealership than in the independent shops. In addition, the technicians are typically able to repair the vehicle in a much shorter time period resulting in a lower repair charge.

We also have a friendly & professional staff that is here to assist you. We have a comfortable waiting area with coffee, tea & hot chocolate. Large television to help pass the time, complimentary rental cars for major services-we would also be happy to bring you home with use of our complimentary local shuttle.

Hopefully this information is helpful to you when it comes to selecting a service provider. But as always, do not hesitate to give us a call anytime you have questions regarding your vehicle's maintenance needs or repair needs. We're always happy to answer your questions! You can also feel free to contact me personally at the dealership or email me click here.

Thank you,
Ray Alfano Jr.
Parts & Service Director

Schedule Appointment | Phone: 866-808-8678