Garrett is a 10/10 service advisor. He does his best to drive results for the customer when needed.

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On 10/07/2026 I called in regards to my sonata not working car won’t drive I don’t remember who I initially spoke to but it was a female she made an appointment for me for 10/14/2026 for 12pm. Because the car doesn’t drive she said I could drop it off anytime before my appointment if they have time before Wednesday they would take a look mind you I know it was a possibility they wouldn’t before Wednesday. Wednesday came I didn’t hear back anything so Thursday morning I called at 10:38 and I’m not sure who I spoke ... Read More

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Google - Oct 17, 2026

On 10/07/2026 I called in regards to my sonata not working car won’t drive I don’t remember who I initially spoke to but it was a female she made an appointment for me for 10/14/2026 for 12pm. Because the car doesn’t drive she said I could drop it off anytime before my appointment if they have time before Wednesday they would take a look mind you I know it was a possibility they wouldn’t before Wednesday. Wednesday came I didn’t hear back anything so Thursday morning I called at 10:38 and I’m not sure who I spoke to but he said he’ll have a answer by the end of the day. The end of the day came still haven’t heard anything I called back yesterday at 9:44 am I believe I spoke with Dan he said he’ll have an answer between 1-2 and call me back. He called me back at 4:36 pm I missed the call so I called back at 4:39 pm he still didn’t have an update my car haven’t even been looked at he tells me by Monday 12 pm he’ll have answer for me. I’m very angry I’m renting cars to get to work and I just want to know if my car fixable or do I need to prepare to get another one

Garrett was super helpful solving our tire pressure monitor issue. He researched to make sure the cost was covered by our warranty which I really appreciated. I love it that Garrett remembers me when I call or come by for service.

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I have been a customer for 40 years this will be my last car I am 84 years old. Great people and great service. The manager Dave Alfano is like a friend now.. Thanks for all these years.

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Very laid back environment. Easiest, most stress free car buying experience. Mike, Gary and Hunter were the absolute best.

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The service Dept was great! They were able to get me in quickly for a brake problem. They were extremely friendly, professional and fixed my problem in a timely manner. Thank you Dan!

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As a result of doing research and seeing very positive reviews, brought my car in for routine a service and analysis to address an additional. Service tech was very considerate and helpful in addressing possible follow-up visit

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Kept me in the loop , completed all my recalls, great experience, very thorough abd and a pleasurable experience

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Complimentary oil change, recall, and green screen in the backup camera. They could not find the reason for the green screen, but it did it as soon as I got home. It hasn’t done it since so I’m hoping it will not but will contact you if it does. Always friendly interaction with everyone at Torrington Hyundai or I wouldn’t have bought 12 cars from you.

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Staff is always friendly and helpful. Service is completed in a timely manner. Staff listens to my concerns and provide no pressure solutions.

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My car presented a tricky problem. It wouldn't go backwards. This was an unknown problem. Ultimately, the dealer fixed the problem and, during the process, they kept me up to date on the issues. I have always been happy with this service department.

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Staff is always friendly, helpful and trustworthy. This is our third purchase with Torrington Hyundai and we have always been satisfied with the service.

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It was easy to get an appointment. The work was completed in a timely fashion and they took care of some recalls I was not aware of.

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I'm having to bring my car in the fourth time for the SAME issue. I've been told I would have to pay for towing (again ) and for a diagnostic scan which would cost me $195. If my vehicle was serviced correctly the first time these expenses could be avoided. I would not recommend Hyundai or this dealership.

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Timely, friendly, no pressure for any extra work. Comfortable waiting area. Could use a wider variety of snacks.

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The service department resolved the problem. Parts needed came in on time. Always good service.

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My original car purchase was not on the lot the day I was supposed to get it. This was a problem since I had sold my other vehicle. I was given a loaner and a new car was found with similar trim. This was a definite inconvenience.

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I don't think the service tech knew what he was talking about. Said an error code was related to something it wasn't. Also said it wasn't an active error code when it was. I had to call to find out the status of the vehicle, I was not called when the vehicle was ready.

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2025 hybrid tuscon brought in for recall. Ever since then, the screen goes black & gives false collision warnings. 16k miles. We were told there was mice damage and filed insurance claim. Torrington Hyundai left us with no vehicle for over 4 weeks and returned the vehicle only after we forced the issue, with no repair completed, and charged us $457. They did not want to diagnose the problem because it would “cost them money” so the insurance company asked for photos and they did not comply. We told them, either it’s mice damage (claim) or it’s a warranty issue with ... Read More

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Google - Sep 25, 2026

2025 hybrid tuscon brought in for recall. Ever since then, the screen goes black & gives false collision warnings. 16k miles. We were told there was mice damage and filed insurance claim. Torrington Hyundai left us with no vehicle for over 4 weeks and returned the vehicle only after we forced the issue, with no repair completed, and charged us $457. They did not want to diagnose the problem because it would “cost them money” so the insurance company asked for photos and they did not comply. We told them, either it’s mice damage (claim) or it’s a warranty issue with Hyundai. End result: they charged us $457 and returned a defective $43k 1-year old vehicle to us without fixing the problem. After many Hyundai vehicles and 10 years+ at Torrington Hyundai, we will never return, and neither should you. TAKE THESE REVIEWS SERIOULSY. 4+ weeks with our vehicle, no diagnosis or repair completed, and still charge the customer and sent us home with the same problem. Particularly, avoid “Quinn” who was disrespectful and rude, and made verbal threats to take the car from our driveway by force if we attempted to charge back the credit card for their unjustified charge. AVOID AT ALL COSTS, CHOOSE A DEALERSHIP THST PUTS THEIR CUSTOMERS FIRST. Any dealership but this one who returns a defective “under warranty” vehicle and charges the customer with no resolution.

The sales manager was great to work with vert friendly and finance person tells you everything you need to know i will recommend this dealer ship to anybody interested in buying new or used car

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The service people are very nice and explain things clearly. I typically wait for my car to be ready and they have a very comfortable waiting room with free Wifi, beverages and TV. You can also plug in a PC or charger if needed.

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Good service staff. Have brought my car back since purchase in 2013, Feel very comfortable with their help/suggestions with what may need to be done,

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It took several weeks to get my car back. I had a lot of difficulty getting a hold of the service department. At one point I needed to call the parts department to have them find someone to talk to. Even when I left a voicemail. There were parts that needed to be ordered even though you have a parts department I was told three days for each of the parts so why did it take several weeks for my car to be completed? The attitude of the person at the counter when we picked up the car was horrible. ... Read More

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DealerRater - Sep 21, 2026

It took several weeks to get my car back. I had a lot of difficulty getting a hold of the service department. At one point I needed to call the parts department to have them find someone to talk to. Even when I left a voicemail. There were parts that needed to be ordered even though you have a parts department I was told three days for each of the parts so why did it take several weeks for my car to be completed? The attitude of the person at the counter when we picked up the car was horrible. When my husband said he was here to pick up the 2019 Tucson, they said, “thank God.” As if it was our fault that the car had been there several weeks. I was very displeased with the service.

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Very friendly, professional and knowledgeable staff!!! Enjoyed my experience with everyone and very excited about my Palisade!

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Hunter from Torrington Hyundai was the most responsive and straightforward of any of the dealerships I contacted during my search. He was polite, informative, and prompt.

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Good people to work with. They helped me out in a pinch as I was due to goon a road trip.

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Since leaving the service dept I realized that I had not asked for a copy of the service for my record. I both called and tried to text the service dept to ask that it be sent to me (electronically or snail mail.) and received nothing. If This wasn’t a lease car with “free” maintenance I wouldn’t come back. I doubt that I will look to this dealership for our replacement car when the lease is finished in two years. It is a shame as I loved bough my buying experience in 2022 and leasing experience last year, and ... Read More

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DealerRater - Sep 8, 2026

Since leaving the service dept I realized that I had not asked for a copy of the service for my record. I both called and tried to text the service dept to ask that it be sent to me (electronically or snail mail.) and received nothing. If This wasn’t a lease car with “free” maintenance I wouldn’t come back. I doubt that I will look to this dealership for our replacement car when the lease is finished in two years. It is a shame as I loved bough my buying experience in 2022 and leasing experience last year, and my previous service experiences were acceptable too. William Vibert lease’s Husband and one in charge of vehicle maintenance.

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It took 3 months to get through or have someone call me back to book my 60,000 mi service. Once done, I was told it would take 2-3 hours. I had to call twice to get a hold of Garrett who at the 6 hour mark said the car was not done. It was finally done 7.5 hours later. I also was quoted $769 and the bill with no additional repairs came to $880 with "discounts for the wait time" and I had a 20%off coupon, but was told the total was $806 which is what I paid and not 20% off. The cabin air filter ... Read More

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DealerRater - Sep 7, 2026

It took 3 months to get through or have someone call me back to book my 60,000 mi service. Once done, I was told it would take 2-3 hours. I had to call twice to get a hold of Garrett who at the 6 hour mark said the car was not done. It was finally done 7.5 hours later. I also was quoted $769 and the bill with no additional repairs came to $880 with "discounts for the wait time" and I had a 20%off coupon, but was told the total was $806 which is what I paid and not 20% off. The cabin air filter was left new in the box on my seat and never put in my car and the next day my A/C sounded like a jet engine and was whistling. There was nothing wrong with the car when I went in for service. I showed up the following day and asked to speak with a manager, but Garrett told me he was not in that day and Garrett said he'd have his lead technician look at it. After about an hour I was called outside and Garrett apologized to me. Said the person who worked on my car had been let go the day before and left "debris" in my a/c or engine. It had been cleared out and did not cause any damage to my vehicle. This is completely unacceptable and I am very upset about this. How do I know the service was even done at all, let alone correctly. I bought by car through Alfano and was happy with the sales team, but the service department needs a good over haul.

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Brought my car in for computer issue. They couldn't find what was wrong and I still have the same issue

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Service staff was courteous professional and respectful My vehicle ‘s maintenance was completed on the time promised. I havw been a satisfied customer for ober 20 years and will be back

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I can't say enough about Mike the Finance Manager and Hunter in Sale's.... just very professional and hands on customer service.

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They can’t fix my car. How many times do I need to take it back. It’s a brand new car with less than 5000 miles

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This dealership is by far the worst one I have ever dealt with. They lie and don't do anything they promise. I bought a used 2024 Genesis from them and they were suppose to detail vehicle, that never happened. They don't even have the common sense or concern to wash the vehicle before delivery. It was delivered with 1/4 tank of gas, I was charged for inspection sticker which was never put on the vehicle. There was a noise in the rear of vehicle that should have been covered in the factory coverage which they said they would fix, this ... Read More

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Google - Aug 29, 2026

This dealership is by far the worst one I have ever dealt with. They lie and don't do anything they promise. I bought a used 2024 Genesis from them and they were suppose to detail vehicle, that never happened. They don't even have the common sense or concern to wash the vehicle before delivery. It was delivered with 1/4 tank of gas, I was charged for inspection sticker which was never put on the vehicle. There was a noise in the rear of vehicle that should have been covered in the factory coverage which they said they would fix, this never happened. They did nothing they said they would. Anyone that buys a vehicle from them better plan on being lied to and should expect zero customer service. I would have thought that since it took 14 days to get deal done they would have had plenty of time to make good on the terms of the sale but hey I guess that's too much to ask.

This was our second purchase from Torrington Hyundai. Like the last purchase we were treated with respect. Our sales person Hunter Mikita was excellent and treated us like we were long time friends. The sales process was easy with no pressure or typical sales games. I highly recommend this dealership. Reach out to Hunter if you are looking for a new car. He will treat you right. You won’t be disappointed.

Great service, they had the part to replace the faulty one. So didnt have to make a return trip.

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Customer service was great! Communication and professionalism was outstanding. I will definitely i’ll be doing all future services with Hyundai.

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TERRIBLE! I need a bcw calibration done. Had appointment on 8/14. Couldn’t do it bc it takes 5hours. Dropped off following week. They didn’t get it done on 8/21. Why I don’t know! So car stayed to next day. Supposedly tech had emergency. Never came in . So they called me said it need to stay over weekend maybe Monday it get done! Pfft. 3strikes your done. Don’t try call the dealership. No one is there to pick Up the phone. I will NOT be ever going there!

I came in for four new tires, and unfortunately, what should have been a routine service turned into a very frustrating experience. During the installation, my tire pressure sensor was damaged. I spent six hours waiting for the issue to be corrected, only to get home and discover a warning light indicating that my tire pressure was not being monitored. I had to return in a few days time for what I was told would be a 45-minute fix, which ultimately took an hour and a half. After I voiced my concerns, the service manager did step in and address ... Read More

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DealerRater - Aug 20, 2026

I came in for four new tires, and unfortunately, what should have been a routine service turned into a very frustrating experience. During the installation, my tire pressure sensor was damaged. I spent six hours waiting for the issue to be corrected, only to get home and discover a warning light indicating that my tire pressure was not being monitored. I had to return in a few days time for what I was told would be a 45-minute fix, which ultimately took an hour and a half. After I voiced my concerns, the service manager did step in and address the situation, and I appreciate that effort. However, the overall lack of attention to detail, efficiency, and professionalism was extremely disappointing. To make matters worse, I overheard a mechanic walking around in front of customers saying, “I’m definitely going to have to smoke a fat one now.” Comments like that are simply inappropriate in a professional customer-service environment. Overall, this was a very inefficient and unprofessional experience. I expected much better attention to detail and customer service for something as routine as getting four new tires .

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Brought my car in for a new battery they did not change it, it died again a month later then they finally changed it after having it there for a week.

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Mike in the finance department was amazing, thank you for all your help and helping me get the right car!

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Torrington Hyundai was amazing! Great experience! Had a car in mind when I got there and I left with that exact same one only a few hours later! A brand new 2026 Tucson. Ask for Dave in sales he’s great! Mike in finance also great! Definitely made me feel at home no pressure at all! I’d recommend to anyone!

Both Mike's were nice and professional people and helped out with the process. However, I'm very disappointed that you would sell a car that I was told would be detailed and it was delivered just as dirty as the first time I seen it. When you spend almost 40k on a used car you would expect it to be detailed like I was told it would be. Absolutely disgusting car with a 1/4 tank of gas. I will now have to send this out to get cleaned by a professional. Very disappointed with the finished product. I would never ... Read More

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DealerRater - Aug 7, 2026

Both Mike's were nice and professional people and helped out with the process. However, I'm very disappointed that you would sell a car that I was told would be detailed and it was delivered just as dirty as the first time I seen it. When you spend almost 40k on a used car you would expect it to be detailed like I was told it would be. Absolutely disgusting car with a 1/4 tank of gas. I will now have to send this out to get cleaned by a professional. Very disappointed with the finished product. I would never return to your dealership or recommend anyone purchase a car there in the future. You should be ashamed to deliver a car in this condition. I have plenty of pictures I will be posting on social media

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I appreciate the dealer getting me in quickly for an oil change and tire rotation. They did not reset the service indicator on my vehicle so I had alerts for being past due for an oil change and service. Also, two of my tires weren’t properly inflated.

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Steve Hamzy was the best salesman to deal with. He answered all of my questions and was very professional- he deserves a 10 rating

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They are always helpful and don't try to sell you uneeded services. Friendly employees.

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Great place to buy a car. They were very patient and explained very thing.clearly.

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Ever have a pushy car salesman? Ever be made to feel uncomfortable? Well my family and I did and THEN....we discovered Torrington Hyndai and had the most professional and personable experience one could ever hope for in such a situation. Mike with sales and Mike with finance were two of the most honest and professional people I've ever dealt with making a stressful process so easy on is, we truly felt cared for and couldn't be more grateful. In fact.... my wife and I drove TWO AND A HALF HOURS from NYC during rush hour on a ... Read More

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Google - Jul 31, 2026

Ever have a pushy car salesman? Ever be made to feel uncomfortable? Well my family and I did and THEN....we discovered Torrington Hyndai and had the most professional and personable experience one could ever hope for in such a situation. Mike with sales and Mike with finance were two of the most honest and professional people I've ever dealt with making a stressful process so easy on is, we truly felt cared for and couldn't be more grateful. In fact.... my wife and I drove TWO AND A HALF HOURS from NYC during rush hour on a Friday just to do business with the fellas at Torrington Hyndai. I couldn't recommend them enough. If you lease or are looking to- do not hesitate to give them a call- they were an absolute pleasure to work with and they will certainly have my business moving forward.

My experience was very positive. Hannah was incredibly helpful and swift with her investigations and follow up. Once I got there the timing of my appointment versus when it actually started a little bit of a delay, but generally, the time was shorter than I expected. I had left the office to get some food and was a little surprised when I came back to see the car out front and ready, but no one had contacted me. It looks like Friday afternoon was busy and everybody was trying to do many things at the same time. When I went ... Read More

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DealerRater - Jul 30, 2026

My experience was very positive. Hannah was incredibly helpful and swift with her investigations and follow up. Once I got there the timing of my appointment versus when it actually started a little bit of a delay, but generally, the time was shorter than I expected. I had left the office to get some food and was a little surprised when I came back to see the car out front and ready, but no one had contacted me. It looks like Friday afternoon was busy and everybody was trying to do many things at the same time. When I went to take the car there was an alert light on- that surprised me it wasn’t checked or caught before they gave it to me. And then had to go back into the garage to find out and resolve. The attitude of the folks coordinating that element felt a bit.disinterested. Maybe that was partly the Friday afternoon energy but it did make me curious of all the tasks that were said to be done were. How would I know, in essence, but things were resolved that I was out the door soon enough. I sensed/witnessed some other customer experiences that weren’t too positive which also made me curious about what was going on. The person that saw me out was very helpful and informative. I also found it interesting that the minute I arrived I was sent a text to ask if I was willing to sell my car. That seemed very ambulance chasing, but maybe I’ve never been to a branded car maintenance before and that standard operation. I thought it was a person I was speaking to, but i realized it was automated and then felt a little bit intense to be negotiating with a computer. Overall, grateful that the work got done and it was easy enough. I appreciate Hannah’s energy in customer service..

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Software update was finished in one hour. That’s what I was quoted. Good job!

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Very frustrating. I've had issues with loud sounds when accelerating at low speeds mostly going up hill. I've had my 2024 Tucson in more than 6 times and no one seems to know how to fix the problem. They try to tell me that the sounds I'm hearing are indicative of a 4 cylinder engine which is nonsense. I've rented other Tucson's in the past that DON'T have the issues I'm having. I've asked for some follow up on conversations I've had with the service manager a service agent and received ZERO response!

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I was out sooner than expected and the young man who checked me in and out was exceptional!

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My car was towed in on a Mon. and the car was not looked at until Wed. Way to long of a time to be looked at. Contacting the service dept. by phone was terrible. Long wait times over 10 min. Never got back to me after leaving a voice mail. Would I recommend this service dept was a no because of the long wait time and the communication by phone and text.

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Not to happy with their response to a issue that involved their dealership when I had a oil change

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Friendly. Was able to complete job in less time than anticipated and save me money!

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Had a pretty good experience buying my car from Torrington Hyundai. Mike Keeler was a very good salesperson - straightforward and efficient. Followed up to make sure we were doing ok with new car several times which I appreciated. Finance process was good also with the other Mike.

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I had a great experience purchasing my Palisade at Torrington Hyundai. Both Robert and Mike were extremely knowledgeable and easy to deal with.

Mike Keeler was straightforward, candid and very helpful. He made the sales process quick, efficient and thorough. I’m very happy with the car that I leased (2026 Ioniq 5). And Mike Lovallo was also very helpful and provided clear and constructive guidance during the financing discussion leading up to signing.

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All very accommodating, fun to deal with, and very professional. I would recommend this team for anyone is the market for a Hyundai

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They are excellent and professional. They take time to listen and show concern for your needs.

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Had a lot of different issues that I was not pleased with I called over a week ago to speak with the office manager and spoke whoever I spoke to gave them my complaints and like I said it's been over a week and nobody has contacted me

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Friendly, timely, knowledgeable Have been going there for years. Bought my Tucson there, and my previous Kona.

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It’s just ok - used to be better. Service/Sales across the board. Do Better.

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When I first entered the service dept. on July 1st at 9:30 - even though there were employees behind the counter they didn’t acknowledge me but just walked away. A young lady did come and took my information. Then a gentleman with an iPad asked me the same question – I pointed out where my car was and as the car was under warranty, he said I could leave. I did receive a Service Estimate by email and it stated my car would be ready by 5pm. Mid-afternoon when I didn’t hear anything from Alfano Hyundai in Torrington, CT, I ... Read More

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DealerRater - Jul 7, 2026

When I first entered the service dept. on July 1st at 9:30 - even though there were employees behind the counter they didn’t acknowledge me but just walked away. A young lady did come and took my information. Then a gentleman with an iPad asked me the same question – I pointed out where my car was and as the car was under warranty, he said I could leave. I did receive a Service Estimate by email and it stated my car would be ready by 5pm. Mid-afternoon when I didn’t hear anything from Alfano Hyundai in Torrington, CT, I tried calling service a few times and it went into voicemail. Then I called Sales and they were able to get the Service Dept. to answer my call. This is not the first time this has happened. I was then told that they had ordered a wrong part and the car was not ready and wouldn’t be until the next day. I was never notified by Service of any delay on their part. It would have been nice if someone in service had taken the time to let me know of the problem as this delay resulted in me having to re-adjust my whole schedule. I had left a voice mail suggesting it might be nice on their part because of the inconvenience they caused me to possibly detail the car. Of course, that didn’t happen. The previous staff in the service department was much better than what you have now. The current staff just don’t seem to care about the customer. I would suggest hiring more people that care for the customer. When I have been there before to pick up my car it would be brought to the door. Had the Service gentleman done this, they would have seen that because it was all closed up in 100+degrees, that the car was very hot inside and you couldn’t use the steering wheel because it was so hot. You can contact me to discuss this terrible service. I will not be returning to this dealership unless something happens to my car while under warranty nor will I recommend Alfano Hyundai to any of my friends.

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My second car there, first 8 years ago. Same friendly dealership, service, finance, etc. Younger salesmen could us some training from more experienced eople.

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Very friendly as soon as we walked in. Ask my daughter and myself if we wanted anything to drink. The process was fun and excited for myself and my daughter as it is her new car for college. Thank you

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I can’t even give it one star. I waited for an hour and a half for an oil change and tire rotation . when I got home, I noticed oil leaking all over my garage. It is unimaginable to me that a mechanic could not perform a simple oil change correctly..

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I made the appointment 2 was in advance. Dropped car off on Sunday, June 28, 2926 night. The service department had my car all day. After calling a number of times no one seemed to know what was going on. At approximately 3:30 I was told that I would need to leave the car for a few days. I told James that I couldn’t and would be there by 5:00 to pick up my car. When I arrived I was told that they on had only 3 technicians working. Apologies from James. Not acceptable. I told them poor customer service and wouldn’t be back. ... Read More

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DealerRater - Jul 2, 2026

I made the appointment 2 was in advance. Dropped car off on Sunday, June 28, 2926 night. The service department had my car all day. After calling a number of times no one seemed to know what was going on. At approximately 3:30 I was told that I would need to leave the car for a few days. I told James that I couldn’t and would be there by 5:00 to pick up my car. When I arrived I was told that they on had only 3 technicians working. Apologies from James. Not acceptable. I told them poor customer service and wouldn’t be back. A young man behind the service desk asked me to give them another shot. James said he would speak to the person that handled the loaner cars and get me on the list for a Loaner car and get another appointment in a week or so. He said he would call me on Tuesday, June 30th. Well I’m still waiting. By far the worst dealership I’ve even dealt with. In addition. It took me 2 days to get through to speak to a service representative even though I let messages.

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This was my first purchase from Torrington Hyundai. My sales consultant, Robert Ward was extremely knowledgeable and very respectful. Mike in finance took his time explaining all forms in detail. This was overall a great buying experience.

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Garrett was a pleasure to deal with. Excellent customer service and always goes above and beyond at every appointment. It’s clear he genuinely cares about his customers and their safety. I highly recommend working with him. Thank you again!

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Service department has gone down hill. They do not fix your car and just charge more for unnecessary things.

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They did a great job but now my engine light is on saying engine control system has a possible condition.

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Bob was amazing. Not pushy and very honest.

Excellent service. Kept me updated on what needed to be done. Organized. Great customer focus.

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Erratic treatment. Brought car in for regular service. Always use the dealer for all service as we bought the car there. They had recall work to do. Car had grease on steering wheel and elsewhere. and my fixtures were not put back in place where I had them. We left car so they didn't have to rush. They are slow so I try not to wait. They didn't even tell me where the car was parked when I picked it up. They could use some manners and customer service training. Wouldn't recommend based on my last couple ... Read More

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DealerRater - Jun 22, 2026

Erratic treatment. Brought car in for regular service. Always use the dealer for all service as we bought the car there. They had recall work to do. Car had grease on steering wheel and elsewhere. and my fixtures were not put back in place where I had them. We left car so they didn't have to rush. They are slow so I try not to wait. They didn't even tell me where the car was parked when I picked it up. They could use some manners and customer service training. Wouldn't recommend based on my last couple of service appointments. I called and complained..was told a manager would call me today. No one did.

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Garret is always great to deal with. Car was repaired in a timely manner and done to my satisfaction.

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Excellent service on my car every time. Courteous, knowledgeable, informative. A little trouble connecting on phone recently, maybe a staff shortage?

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Great service but waited 1 hour 45 minutes for oil change and I had an appointment

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Wonderful to deal with. Helpful, friendly and no pressure. It felt like old home week.

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Service is limited due to the number of technicians available, so wait times can be lengthy. Communication throughout the process was lacking. I once waited over two hours for my vehicle to be inspected, only to be told that nothing was wrong, despite there clearly being an issue that still needed to be addressed. Overall, it was a frustrating and disappointing experience.

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Well there are several things wrong with the car but I'm sure they'll all get fixed

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Nice people but a very busy place. There is a fair amount of waiting around for getting service. It would be good to have one more person working in the service department.

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Great service! Garrett is the best! This is the only place I get my car serviced.

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Capitalism is under attack and your dealership shows the reason why. Way to expensive! That's why I had to towed far away from there. James was awesome greeting me and explaining the diagnosis. Stop being greedy and start helping people!

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They need better workers at service, the attendant was on his phone and said his coworker could check me out..myself and another patron stood while he played on his phone poor team work..fire that kid.

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Ease of appointment, worked quickly and thoroughly on my car and the waiting room was comfortable and well stocked.

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We were treated fairly and with respect. This is the 5th vehicle purchased at this dealership.

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Jordan Delayo is one of the special people and will always treat you well. I would trust him completely. I would give him 10 stars if I could!

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The service manager was friendly and helpful. The service was done quickly and the wait was fine.

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Done well and on time. Have been a long time customer and have always been treated right.

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Quick and efficient at diagnosing and repairing our car which I had taken somewhere else twice, thank you Torrington Hyundai!

Great Service and Wonderful employees. You can tell that they really care about their customers.

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Good service as always. Hyundai staff are always polite and willing to help anyway they can.

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Always so pleased with the staff and the service. They are considerate and take time to explain all the work that needs to be done. Had my last Elantra 13 years and plan on keeping my present car just as long. I trust that what they recommend is needed And will keep me safe and on the road. I appreciate their attention to detail!

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Worked with Hunter in sales and Mike in financing and cannot say enough good things about them. These are honest, patient, decent people. 100% recommend this place.

Mike made it possible to get into my new car and I LOVE it! These guys have always been easy to work with and I highly recommend them!

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The service department is horrible they have no sales department anymore with any knowledge have to look for a new dealership to buy my next car

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I had a great experience at Torrington Hyundai for my regular scheduled maintenance. No issues and the appointment was half as long as originally told