Jordan Delayo is one of the special people and will always treat you well. I would trust him completely. I would give him 10 stars if I could!

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The service manager was friendly and helpful. The service was done quickly and the wait was fine.

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Done well and on time. Have been a long time customer and have always been treated right.

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Quick and efficient at diagnosing and repairing our car which I had taken somewhere else twice, thank you Torrington Hyundai!

Great Service and Wonderful employees. You can tell that they really care about their customers.

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Good service as always. Hyundai staff are always polite and willing to help anyway they can.

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Always so pleased with the staff and the service. They are considerate and take time to explain all the work that needs to be done. Had my last Elantra 13 years and plan on keeping my present car just as long. I trust that what they recommend is needed And will keep me safe and on the road. I appreciate their attention to detail!

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Worked with Hunter in sales and Mike in financing and cannot say enough good things about them. These are honest, patient, decent people. 100% recommend this place.

Mike made it possible to get into my new car and I LOVE it! These guys have always been easy to work with and I highly recommend them!

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The service department is horrible they have no sales department anymore with any knowledge have to look for a new dealership to buy my next car

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I had a great experience at Torrington Hyundai for my regular scheduled maintenance. No issues and the appointment was half as long as originally told

Hunter was wonderful every step of the way when I bought my new car. He made it a very pleasant experience. Highly recommend Torrington Hyundai as this is my 3rd car I purchased from them.

I don't know Gary Synot, but Bob Ward was very helpful and accommodating. He was a pleasure to deal with

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Garrett was very helpful and got my Hyundai in for servicing very quickly. I was there for a little over an hour and had a cup of tea while I waited in the waiting room. They did an oil change, tire rotation, updated something in the electronics, as well as topped off the fluids. I will continue to have my car serviced at Torrington Hyundai, as the staff was friendly and service was good and prompt.

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Hunter was knowledgable, friendly, responsive. He made the buying process simple and easy.There were no contrived conversations or high pressure sales tactics. I would buy from Torrington Hyundai again without hesitation. Great team! Note to other dealers: The car sells itself, just listen to your customers!

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I had Mason as my salesperson. He is professional and courteous. He got to know me and my needs in helping me find the right car for me and he did. He does follow up to ensure that I am happy with my choice. The entire staff is pleasant and professional. I had Chris as well to ensure that I understood about my vehicle and he even invited me to me back if I needed more assistance. Who does that? Very impressive. This is my third vehicle from this dealership and I love going there. I am grateful to have ... Read More

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Google - May 9, 2026

I had Mason as my salesperson. He is professional and courteous. He got to know me and my needs in helping me find the right car for me and he did. He does follow up to ensure that I am happy with my choice. The entire staff is pleasant and professional. I had Chris as well to ensure that I understood about my vehicle and he even invited me to me back if I needed more assistance. Who does that? Very impressive. This is my third vehicle from this dealership and I love going there. I am grateful to have Mason and chris to assist me

Very friendly and professional. Everything was explained thoroughly and I even took home my new toy the same day!

Always friendly and good service.

I had an awesome experience at Torrington Hyundai. Hunter was extremely knowledgable and took the time to answer all my questions with patience (there were many) and my phone calls. I never felt pressured and would recommend him to anyone. He was a pleasure to work with.

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I had asked for a new alfano front license plate since mine broke off in the car wash. It was on the work order but not done. Also my washer fluid was not topped off. This has been an ongoing issue—I hope everything they say they are doing is scoring done

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Very good service advisors; fair pricing on needed repairs. Completed in a timely manner, as promised.

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I’ve brought my car here to get serviced a few times and have always had a wonderful experience with Garrett. He takes the time to explain everything clearly, including what’s recommended or what can wait. I’ve never felt pressured into anything and always felt comfortable making my own decisions about my car!

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Easy to make an appointment with and the staff is very friendly makes you feel important

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If I could rate the service at Torrington Hyundai less than 1 star, I would. I spent almost 2 hours for an oil change and Garrett DelValle tried to "upsell" me for full brakes and rotors on a car that had less than 45K miles on it, brakes were at medium level 7 thousand miles before, so how did they get to the point of "UNSAFE to Drive home" in that span of time! Tried to pressure me to pay almost $2000 to be able to leave the dealership and I had to sign a paper that I was leaving &... Read More

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DealerRater - Apr 23, 2026

If I could rate the service at Torrington Hyundai less than 1 star, I would. I spent almost 2 hours for an oil change and Garrett DelValle tried to "upsell" me for full brakes and rotors on a car that had less than 45K miles on it, brakes were at medium level 7 thousand miles before, so how did they get to the point of "UNSAFE to Drive home" in that span of time! Tried to pressure me to pay almost $2000 to be able to leave the dealership and I had to sign a paper that I was leaving "against their recommendation". My car stops fine, brakes do not grind and there are no issues! I'm tempted to rescind the warranty I purchased when I bought the car 8 months ago and ask for a refund!

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friendly, quick, thorough

David was an excellent car salesman to work with. Clear in his communication and gave us the personal space to make our decision. No pushy car salesman vibes - which is exactly why we decided to stay with Torrington Hyundai for our car purchase. He's clearly an asset to their staff!

Everyone is very Friendly knowledgeable. There was no pressure. They all made the experience enjoyable.

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Greeted within 1 minute of arrival. Honest about Time necessary to complete service. Totally happy with results

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This location was great until my recent visit. I am still covered by my care plan so oil change, tire rotation and multi point inspection are free. However, I ended up paying over $200 for changing air filters of engine and cabin. They charged waste fee (for engine oil waste) when any cost related to oil change should be covered by the care plan. When I checked why total went up about $30, I learned that it was added as a hidden fee. Changing air filters is considered as a pretty easy job and over $200 seems too expensive for an easy job.

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The only issue I had is the wait time. I waited almost 2 hours for an oil change. Normally they take an hour. I made an appointment.

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My wife and I just recently purchased a new Hyundai Tucson from Torrington Hyundai. I cannot say enough about the personal and professional service we experienced. I would like to give the sales staff including Hunter, Mike and the Sales Manager Mike my 100% recommendation.

Very good service and the oil change was done is a timely manner! Good Job

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Thank you to both Mike Haas and Jon Alfano Finance Dept; As always for making it such a wonderful transition with purchasing my second vehicle with a quick turnaround of purchase. Love both cars love all of you at Alfano of Torrington Hyundai. Also 👏👏 to Melissa and Hanna service representatives within the service department All of you always go above and beyond. Both Departments are very professional, courteous with always updating regarding any purchase of their vehicles within their departments. A true shout out especially to Mike Haas Sales and Owner John Alfano 💕🙏. Therefore I highly recommend purchasing a vehicle ... Read More

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Google - Apr 13, 2026

Thank you to both Mike Haas and Jon Alfano Finance Dept; As always for making it such a wonderful transition with purchasing my second vehicle with a quick turnaround of purchase. Love both cars love all of you at Alfano of Torrington Hyundai. Also 👏👏 to Melissa and Hanna service representatives within the service department All of you always go above and beyond. Both Departments are very professional, courteous with always updating regarding any purchase of their vehicles within their departments. A true shout out especially to Mike Haas Sales and Owner John Alfano 💕🙏. Therefore I highly recommend purchasing a vehicle from Alfano Hyundai of Torrington

So I showed up on time and the car did not make it inside for around 35 minutes, not a big deal as I was not in a hurry for once. Then the estimate comes out, $84 as usual, I sign it and when the car is done the bill is $104+! As I go to leave I notice the tech did not remove the old oil change sticker and just put the new one over/next to the old one! I asked for a list of recommended service coming up since I'm approaching 100K miles, this was Not provided by the ... Read More

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DealerRater - Apr 12, 2026

So I showed up on time and the car did not make it inside for around 35 minutes, not a big deal as I was not in a hurry for once. Then the estimate comes out, $84 as usual, I sign it and when the car is done the bill is $104+! As I go to leave I notice the tech did not remove the old oil change sticker and just put the new one over/next to the old one! I asked for a list of recommended service coming up since I'm approaching 100K miles, this was Not provided by the service writer. One more thing, you guys repaired by BDS system a while ago and it failed shortly thereafter. Every time I come in I ask what is being done and there is no answer. I have noticed also that more often than not when I come in there are new people at the counter, this does not give a good feel.

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Salesman Bob was very kind and went out of his way to help me. It was appreciated

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A great experience. Very clear no hassles no funny business. Very respectful. Follow up with Tek and I truly appreciate it

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Nothing was detected but I appreciate the time they took to do a diagnostic check. Hopefully the engine light does not come on again.

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I was charged for a windshield washing fluid top up but they did not fill it up.

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Excellant customer service!

The crew diagnosed my problem quickly and corrected the issue while being very attentive and professional

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Service was great until my last visit when I was pressured to have my rear brakes done again when they were just done by this dealership only 2,500 miles ago. When I canceled my appointment, I got calls, texts and emails to reschedule. No thank you.

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The sales person, Mike Haas, was exceptional in every aspect. I would recommend him to anyone looking to purchase a car from Torrington Hyundai.

Everyone at the dealership has been great! I’m just not please with the car. Apparently it’s burning oil. The car is a 2025. Three times it’s been down 2 quarts of oil in between oil changes. It has been I. To check for leaks. After the most recent oil change I was told to bring it in after I drove 1000 miles to be checked and to top off the oil. I find it upsetting driving a new car that I need to keep track of oil levels and carry extra oil with me when traveling. I leased a new ... Read More

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DealerRater - Mar 27, 2026

Everyone at the dealership has been great! I’m just not please with the car. Apparently it’s burning oil. The car is a 2025. Three times it’s been down 2 quarts of oil in between oil changes. It has been I. To check for leaks. After the most recent oil change I was told to bring it in after I drove 1000 miles to be checked and to top off the oil. I find it upsetting driving a new car that I need to keep track of oil levels and carry extra oil with me when traveling. I leased a new vehicle so I wouldn’t need to be concerned about any issues. Not only is it inconvenient but it’s upsetting not to mention I pay a lot of money to lease the car which should be free of any issues

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Great experience at this dealership! David, my salesman, was very friendly, patient, and helpful throughout the entire process. He made everything easy and stress-free. Mike in finance was also excellent—he explained everything clearly and made sure I was comfortable with all the details. Overall, a smooth and positive experience. Highly recommend!

Well, Hyundai is having some major difficulties with the model of Palisade. I bought. I have to say the dealership has been trying very hard to fix the problem.

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On line appointment worked well with vehicle taken in on time and work completed within 15 minutes of estimate

Went in for a standard oil change. When I checked the level a few days later it was WAY over the line. Like maybe they never drained the old and just added new oil? I went back and they drained enough out (took almost an hour!). Hopefully no permanent damage to engine. From now if I ever go here again I’ll verify whatever work they do. Most likely I’ll go to an independent garage with qualified mechanics

Most times service is good. But there have been changes in the last few years. 1. This time it was a recall that said we will change the vent valve and inspect the rest. You would think they would verify stock …. They did not and the part was not in stock. In the past they would have ans set aside the recall parts when you scheduled service. 2. I went in for an oil change. I asked if the price quoted was out the door …. The reply was yes. It was not with tax and disposal fees the price was actually higher. 3. ... Read More

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DealerRater - Mar 23, 2026

Most times service is good. But there have been changes in the last few years. 1. This time it was a recall that said we will change the vent valve and inspect the rest. You would think they would verify stock …. They did not and the part was not in stock. In the past they would have ans set aside the recall parts when you scheduled service. 2. I went in for an oil change. I asked if the price quoted was out the door …. The reply was yes. It was not with tax and disposal fees the price was actually higher. 3. I have a new car. When oil changes were being paid for by the company … my next oil change tags were hand written and for approx 8,000 miles. This one I paid for. and the next oil change tag was a Print out. It reflected 5000 miles. I questioned that and was told that it was a computer problem. We care enough when the dealership is paying to hand write the tag so there is no confusion. But if the customer is paying …. We do not bother to correct the tag …. Why? Do we think if the customer comes in early … that is his problem? Do you think with practices like this we will rely on your integrity and honesty? 4. Service was going to call when the car was ready …. I said that the inspection may take a bit ….. let me know in the worst case I will pick the car up the next day. They did not call. Because the recall was not done the car should have been ready. Your service people should follow up on their commitments. I called the next day and then picked up the car. When I did pick up the car on Saturday the service person and the cashier I had then were polite, helpful and apologized that I was not called on Friday when I bought it up …. And they had nothing to do with the poor communications. They are good customer service people ….. make sure you keep them. Rethink your customer service …. The little things matter.

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Brought my vehicle in for a free oil change with 1,400 miles on it. Was told I should get it done because it was over a year old. Long story short, had a oil additive added to the bill, next I got a call saying it needed A/C filters cost around $300. Went to pick up the vehicle and was told bill was $584. They said a 15,000 mile maintenance service was done. First I was not told about it before they did it, 2nd a 15,000 mile service on a vehicle with 1,400 miles. A 10 year warranty and I paid for an additional warranty ... Read More

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DealerRater - Mar 22, 2026

Brought my vehicle in for a free oil change with 1,400 miles on it. Was told I should get it done because it was over a year old. Long story short, had a oil additive added to the bill, next I got a call saying it needed A/C filters cost around $300. Went to pick up the vehicle and was told bill was $584. They said a 15,000 mile maintenance service was done. First I was not told about it before they did it, 2nd a 15,000 mile service on a vehicle with 1,400 miles. A 10 year warranty and I paid for an additional warranty but nothing was covered and they do what they want when they want. Had a nice person in the sales department but evidently the service department isn't run by the same people. I should have known better when they started adding things. The worst thing about this situation is that I called to talk to Jon Alfano or anyone else, 3 times and left 3 messages and never received a return call.

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People at the dealership were knowledgeable and helpful. I will definitely go back for my next vehicle. I will highly recommend Alfano Torrington Hyundai dealership to friends and neighbors.

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Service- efficient and prompt. technicians- helpful and courteous, going out of their way to assist

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Appt. was on time, and work completed quickly. My questions were clearly answered. Fellow who checked me in knew far than my salseman, who told me many inaccuracise about the vehicle prior to purchase.

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I’m very disappointed in their lack of support . I spoke directly to the owner about the tires on my SantaFe. They are defective and should not be sold on Hyundai vehicles if you replace them when three out of four are bad. Saying it isn’t their responsibility. When I am responsible for children riding to and from school daily. I have owned four Hyundai’s and will not be purchasing another.

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Based on my experience at several dealerships I found Torrington Hyundai to be the best. The sales process moved along quicker than I expected with clarity and without high pressure.

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Very positive experience start to finish. The salesman was very helpful i explaining The different packages and pricing. Very happy with the assistance provided by the salesman setting up the Blue Link app. The manager of the dealership very helpful in Navigsting the financial part and warranty,

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Mike Keeler offered many options for our car needs / dilemma when other dealerships wouldn’t. Management supplemented his assistance as well making our unplanned buying experience as good as it could be.

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2018 Sante Fe Sport - took it to the dealer for all services. Despite that I needed a new engine at 85,000 miles! There was very little communication from the service department keeping me informed of progress. I called multiple times and left messages (why my call to the service department went to voice mail? - screening calls?). Ended up making trips to the dealer weekly - still with little information despite face to face communication. Finally got my car back after two months. I would not buy another Hyundai and certainly not from Torrington Hyundai. Such a shame since up to ... Read More

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DealerRater - Mar 3, 2026

2018 Sante Fe Sport - took it to the dealer for all services. Despite that I needed a new engine at 85,000 miles! There was very little communication from the service department keeping me informed of progress. I called multiple times and left messages (why my call to the service department went to voice mail? - screening calls?). Ended up making trips to the dealer weekly - still with little information despite face to face communication. Finally got my car back after two months. I would not buy another Hyundai and certainly not from Torrington Hyundai. Such a shame since up to that point I was moderately satisfied.

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They do good work but waiting an hour and 45 min for an oil change and tire rotation when you have an appointment is unacceptable. This is the second time that happened to me.

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People are nice and the waiting area is accommodating. I simply felt that my most recent experience I was being oversold on recommended services which had not happened previously.

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They were great and helpful !!!! Would recommend to anyone that needs a new car gratefull

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We had a very nice experience from when we stepped in the door at the dealership until we left. Jordan.Delayo the salesman showed us the cars we were interested in. We went for test drives. He answered all our questions He. He was very knowledgeable and patient. We met Mike Lovall in finance. He went over all the paperwork with us so everything was understandable and clear. We bought a Hyundai Santa Fe on the Tuesday and came back on Friday and bought a Hyundai ELANTRA. We usually hate going to dealerships, but this experience with Jordan and Mike ... Read More

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DealerRater - Feb 26, 2026

We had a very nice experience from when we stepped in the door at the dealership until we left. Jordan.Delayo the salesman showed us the cars we were interested in. We went for test drives. He answered all our questions He. He was very knowledgeable and patient. We met Mike Lovall in finance. He went over all the paperwork with us so everything was understandable and clear. We bought a Hyundai Santa Fe on the Tuesday and came back on Friday and bought a Hyundai ELANTRA. We usually hate going to dealerships, but this experience with Jordan and Mike was not stressful. We didn’t feel pressured and we felt like we had a good deal when we left the dealership. We would definitely go back.

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I've gotten the last 2 vehicles from them. I plan on purchasing another one.

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Wasn’t really concerned about good customer care. Will not return for any services except recalls

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What a fun day. Did not wake up, thinking I was going to buy a brand new car. I have been wanting the Hyundai Santa Cruz for the past two years. I was more than excited when the guy said we can switch our lease from one car to another. Everyone was wonderful. It was a fun, peaceful environment And they made the process so simple!! Thank you to everyone at Torrington Hyundai. I love my new car.!!!

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The service department fit me in on Saturday even though my appt was for Monday to help me beat the storm on Monday. The personnel have always been great to work with. Love that they do system checks.

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Excellent service. I stayed until service was completed. Snacks and coffee were available and comfortable waiting area.

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They were great and kept me informed on everything. Garrett was great at letting me know whatcwas goin on

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Service was excellent and completed on time. Due to weather, we had to reschedule and then revert to the original appointment. The service personnel were very accommodating and helpful with the entire process.

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Service representatives was very informative. Keep me updated throughout the appointment. Waiting room is a little small.

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I had a great experience. Mike Haas was patient, knowledgeable, and went above all expectations. Mike L. annswered all my financial questions, explained necessary actions, and made me feel comfortable. The only negative was in transferring my MA registration. It has taken over a week, and I get nervous when things don’t go o as expected. There was also a smudge on the upholstery in the rear seat. Mike is aware, but no appointment has been scheduled. Overall I am impressed and appreciative of this dealership. I intend to refer friends and relatives.

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Issue was not resolved after two visits. No solution offered. No follow up or call back after I tried reaching out.

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Felt like they were selling me a car only it was services. Also I was rudely greeted by telling me I parked in the dealers parking spot and said in the future I shouldn’t park there. Mind you this was after having 18 inches of snow dumped on the parking lot, slim pickings. If it wasn’t for the warranty I wouldn’t even bother with them.

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Excellent service as usual. Staff friendly and waiting room sufficient. Work on car was completed in the amount of time that was quoted.

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Nice staff that explain everything in detail. Pricing is high and these review emails are too much. I don’t need to be reminded 10x to leave a review.

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These fellas went above and beyond to help me get my loan situated as well as found a great car for me. Both Mike Haas and Mike in finance are incredible people. Thank you very much 😁😁

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I have been going to Torrington Hyundai for years. They have always treated me great.

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Had an incredible experience with the salesman they are all very friendly and answered all my questions!

Not the typical dealership feel. Felt like I was talking to normal people rather than “salesmen”. Hunter went above and beyond to get the car I wanted and Gary helped get us a price we were happy with. Mike finished up the whole deal and I walked out with a beautiful new car.

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Working with Mike Keeler was a very easy going experience. He was incredibly kind and respectful! Genuinely listened to our needs and priorities.

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They are professional, fast and a great team to work with. I signed paperwork and I was in my new ca within an hour.

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Thank you Jon for reaching out to me. You have changed my opinion. I APPRECIATE you taking care of my situation immediately. Over the past 5 years this was the only time I've ever ran into an issue here. The staff has always been nice. Even with the current situation. After talking and meeting you in person, I can see why .. Again thank you!

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My favorite spot to charge the hummer

Excellent service manager. Very cordial and informative. A very good dealership. It is worth the drive from West Hartford.

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Although wait time is a bit long for diagnosis the results is worth it. They are always polite and accommodating and work with you to solve the concern of your vehicle.

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Garrett & your service techs were very professional & accommodating! Thank you for updates regarding my recalls.

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The staff was very friendly and helpful. The wait was not too long. Hannah answered my questions and came outside with me to show me how to use some features on my car.

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Had new struts put on and they did an alignment as well. They messed up the orientation of the steering wheel during the alignment. Setup another appointment to get it corrected, they took 2 hours and said it's fine and sent me on my way. They made it worse. We immediately went back and the mechanic yelled at the service rep that was helping us saying we didn't drive the car enough for the steering wheel to straighten out and wouldn't even hear us out that the issue was that the steering wheel was not positioned correctly during ... Read More

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DealerRater - Feb 7, 2026

Had new struts put on and they did an alignment as well. They messed up the orientation of the steering wheel during the alignment. Setup another appointment to get it corrected, they took 2 hours and said it's fine and sent me on my way. They made it worse. We immediately went back and the mechanic yelled at the service rep that was helping us saying we didn't drive the car enough for the steering wheel to straighten out and wouldn't even hear us out that the issue was that the steering wheel was not positioned correctly during the alignment. We brought it to Subaru and they corrected the issue that we told Hyundai it was. Been a customer of Hyundai for about 20 years. I will not be going back - service has consistently gone downhill. The mechanics also should not be yelling at the staff helping customers with a legitimate concern.

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Work was done in a reasonable amount of time. The service staff was friendly and very helpful in explaining what work was to be done.

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I live in Newtown and originally went to the Danbury Hyundai dealership, looking for a new car. The saleswoman I dealt with there was okay, but Rudolpho, the finance guy, was condescending, deceitful (adding an expensive warranty--on a new car!--that he never asked me about), and disrespectful. I walked out. The next day, I drove 40 minutes to Torrington Hyundai after speaking with the salesguy, Steve Smith, who was lovely and patient on the phone. He had the car I saw on their website waiting for me when I got there. No baloney. I took it for a test drive, ... Read More

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DealerRater - Feb 6, 2026

I live in Newtown and originally went to the Danbury Hyundai dealership, looking for a new car. The saleswoman I dealt with there was okay, but Rudolpho, the finance guy, was condescending, deceitful (adding an expensive warranty--on a new car!--that he never asked me about), and disrespectful. I walked out. The next day, I drove 40 minutes to Torrington Hyundai after speaking with the salesguy, Steve Smith, who was lovely and patient on the phone. He had the car I saw on their website waiting for me when I got there. No baloney. I took it for a test drive, and then I met with Mike Lovallo, the finance person. All was above board. I definitely recommend them--and I'm glad I bought my new Hyundai there!

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Dealership was good. Was taken care of right away. Had a big snow storm and got the cars out right away for me.

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Would not recommend! Went to pick up car and got stuck in their parking lot, mechanic sprayed something on engine and told me he put in an aftermarket neutral switch and would need to get actual Hyundai part!Second time they "fixed" the car went into neutral by itself while I was driving! Never had any issue while driving with transmission while driving before!! Only when trying to start the car. Third time had it towed back to Hyundai and they told me I now need a whole transmission. My daughter had her car there same time and ... Read More

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DealerRater - Feb 5, 2026

Would not recommend! Went to pick up car and got stuck in their parking lot, mechanic sprayed something on engine and told me he put in an aftermarket neutral switch and would need to get actual Hyundai part!Second time they "fixed" the car went into neutral by itself while I was driving! Never had any issue while driving with transmission while driving before!! Only when trying to start the car. Third time had it towed back to Hyundai and they told me I now need a whole transmission. My daughter had her car there same time and had to bring it back too. Still wasn't fixed after 2nd time, she learned from my mistake and brought to different dealer to get fixed. Something is very wrong in their service department!!

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They went to bat for us with Hyundai America and got our hybrid battery replaced at no cost, though it took five weeks to sort it out and get it installed due to an illness in the administrative staff.

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I had an appointment for a recall on January 23rd and I was told when I got there the part was not available and I would be notified when it came in. I am still waiting.

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New car clean, fair price for trade in. Fair negotiation. Did test drive by myself.

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